Roskilde, Demark

Roskilde University, Department of Social Sciences and Business

About the Roskilde team, ISE

Innovation in Service and Experience, in short ISE, is a research group in the Department of Social Sciences and Business at Roskilde University since 2012.

Research area

The research area is how the innovation approach, including entrepreneurship, can be used to understand development problems in enterprises, the society and the economy. The group has a particular focus on service industries and the experience economy (including tourism, creative industries, food industries) and public-private collaboration, as well as service innovation related to public services. Innovation is a concept that can be used theoretically and empirically to understand change and development processes. The research will also focuses on the IT development as a carrier of innovation. Currently new developments in business and society emphasize service, experience, increased innovation and use of IT and new forms of organising and carrying out economic activities. Actual economic and industrial policy emphasizes innovation and entrepreneurship.

Focus on:

  • Service innovation
  • Experience economy
  • IT in services

Team members

  • Lars Fuglsang, Professor (Innovation in services) at Roskilde University and Professor II at Inland Norway University of Applied Sciences

    Details about Lars Fuglsang

    His main research interest is how institutional and organizational frameworks are created to deal with the impact of innovation, technology and other forms of change on business and society. His current research is focusing on a practice-based understanding of the innovation process, i.e. innovation is seen as closely connected with practices and routines.
    Lars Fuglsang is Full Professor (Innovation in services) at Roskilde University. He is also Professor II at Inland Norway University of Applied Sciences where he has previously been Full Professor. His main research interest is how institutional and organizational frameworks are created to deal with the impact of innovation, technology and other forms of change on business and society. His current research is focusing on a practice-based understanding of the innovation process, i.e. innovation is seen as closely connected with practices and routines.

  • Jon Sundbo, Professor

    Details about Jon Sundbo

    Professor in business administration and innovation. Research fields are innovation and entrepreneurship, services, the experience economy and tourism. Has been leader of the research group Innovation an service and experiences.

  • Flemming Sørensen, Associate Professor

    Details about Flemming Sørensen

    His research focuses on innovation in tourism and experience companies. Of special interest are the roles of networks and front-line employees in innovation processes in tourism. Methodologically he has applied various practice oriented approaches to the study innovation processes.

  • Matias Thuen Jørgensen, Assistant Professor

    Details about Matias Thuen Jørgensen

    His theoretical and methodological research interests include system and network approaches to the study of tourism. Currently his work include studies of emerging tourism markets (China in particular) and the relations between these new outbound markets and the destinations that receive them.

  • Anne Vorre Hansen, Postdoc

    Details about Anne Vorre Hansen

    Anne Vorre Hansen is employed as Postdoc at Roskilde Universitybesides being a senior consultant. Anne is an anthropologist and holds a PhD in Business Administration/Service Innovation. She has 11 years of experience as consultant of innovation, business development and strategy in the private and public sector and as researcher and project manager of service innovation. In her current research, she focuses on innovation and value co-creation in a public service context alongside methodological implications.

Full list of team members

Professors:

  • Lars Fuglsang
  • Jon Sundbo

Associate Professors:

  • Ada Scupola
  • Flemming Sørensen
  • Catharina Juul Kristensen
  • Jørn Kjølseth Møller
  • Niels Nolsø Grünbaum
  • Fabian Holt

Assistant Professors:

  • Matias Thuen Jørgensen

Post docs:

  • Anne Vorre Hansen

Senior researchers:

  • Jens Friis Jensen
  • Jørgen Ravn Elkjær

PhD fellows:

  • Claire Forder
  • Birte Hansen

References

 

 

View references in 2017
  • Jørgensen, M. T. (2017). Reframing tourism distribution – Activity theory and actor-network theory. Tourism management, 62, 312-321.
  • Sørensen, F., & Lapenta, F. (Eds.). (2017). Service Innovation Research Methods. Cheltenham: Edward Elgar.
View references in 2016
  • Scupola, A., & Zanfei, A. (2016). Governance and innovation in public sector services: The case of the digital library. Government Information Quarterly, 33(2), 237-249.
View references in 2015
  • Fuglsang, L., & Jagd, S. (2015). Making sense of institutional trust in organizations: Bridging institutional context and trust. Organization, 22(1), 23-39.
  • Sundbo, J., Sundbo, D., & Henten, A. (2015). Service encounters as bases for innovation. Service Industries Journal, 35(5), 255-274.
  • Sørensen, F., & Jensen, J. F. (2015). Value creation and knowledge development in tourism experience encounters. Tourism Management, 46, 336-346.
View references in 2013
  • Fuglsang, L., & Eide, D. (2013). The experience turn as ‘bandwagon’: Understanding network formation and innovation as practice. European Urban and Regional Studies, 20(4), 418-435.
  • Sundbo, J., & Sørensen, F. (Eds.). (2013). Handbook on the experience economy. Cheltenham: Edward Elgar.
  • Sørensen, F., Sundbo, J., & Mattsson, J. (2013). Organisational conditions for service encounter-based innovation. Research Policy, 42(8), 1446-1456.
View references in 2011
  • Fuglsang, L., & Sørensen, F. (2011). The balance between bricolage and innovation: Management dilemmas in sustainable public innovation. Service Industries Journal, 31(4), 581–595.
  • Fuglsang, L., Sundbo, J., & Sørensen, F. (2011). Dynamics of experience service innovation: innovation as a guided activity – results from a Danish survey. Service Industries Journal, 31(5), 661-677.
  • Sundbo, J., & Toivonen, M. (Eds.). (2011). User-Based Innovation In Services. Cheltenham: Edward Elgar.
View references in 2010
  • Fuglsang, L. (2010). Bricolage and invisible innovation in public service innovation. Journal of Innovation Economics, 2010 (n° 5)(1), 67-87.
  • Sørensen, F., Mattsson, J., & Sundbo, J. (2010). Experimental methods in innovation research. Research Policy, 39(3), 313-322.
View references in 2008
  • Fuglsang, L. (Ed.). (2008). Innovation and the creative process: towards innovation with care. Cheltenham and Northampton, MA: Edward Elgar.
View references in 2000-1997
  • Sundbo, J., & Gallouj, F. (2000). Innovation as loosely coupled system i services. In J. S. Metcalfe & I. Miles (Eds.), Innovation systems in the service economy, Measurement and case study analysis (pp. 43-68). London: Kluwer.
  • Sundbo, J. (1997). Management of innovation in services. Service Industries Journal, 17(3), 432-455.